![](https://www.megagenhelp.com/wp-content/uploads/2023/10/MicrosoftTeams-image-10-1-1024x641.png)
If you find yourself stuck on the R2Gate loading screen, it may be due to your network security.
![](https://www.megagenhelp.com/wp-content/uploads/2023/10/MicrosoftTeams-image-11-1-1024x578.png)
Please go to api.r2gate.com in your web browser to check your connection. If you find a similar information as shown below, the R2Gate server is being blocked by your network.
![](https://www.megagenhelp.com/wp-content/uploads/2023/10/MicrosoftTeams-image-12-1-1024x674.png)
You can test the connection by using your hotspot instead of the Wi-fi. If the website cannot be found using your hotspot’s connection, then you are able to connect to the R2Gate server.
Solution: Please contact your IT or network provider to unblock api.r2gate.com from your network to use the software.